MARY GWENITH STEPHAMY VIZCARRA
ABOUT ME
Hi! I am Mary Gwenith Stephamy Vizcarra. My colleagues call me, Steph
I am a Virtual Assistant with experience supporting business operations in fast-paced remote environments.
I provide administrative and operational support, including customer communication, scheduling, record management, and workflow coordination. My experience has helped me develop strong organizational skills, attention to detail, and the ability to manage tasks efficiently while maintaining accuracy.
I am experienced in handling phone, email, and chat communication, working with digital tools and CRM systems, and supporting day-to-day operations to keep processes running smoothly.
I am focused on delivering consistent and professional support and am always looking for opportunities to contribute to efficient and well-organized operations.
With over 3 years of experience in Data Entry and Operations Support, I’ve built a strong foundation in managing high-volume data, maintaining accuracy, and ensuring seamless operations across teams. My experience in BPO environments has honed my skills in onboarding, customer systems, and cross-functional coordination, allowing me to handle complex tasks efficiently and with precision.
I’m highly organized, detail-oriented, and thrive under deadlines, always prioritizing data accuracy and confidentiality. I enjoy creating streamlined processes, solving operational challenges, and supporting teams to work smarter, not harder. Comfortable with system-based work and remote collaboration, I bring reliability, consistency, and a proactive mindset to every project I take on.
WORK EXPERIENCE
November 2024 – December 2025
Dispatcher Virtual Assistant (Remote)
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Handled high-volume inbound and outbound calls, emails, and messages to schedule, confirm, and manage customer
appointments. -
Dispatched technicians to assigned service areas, ensuring timely response and efficient route coordination.
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Collected, verified, and accurately entered customer information into company systems and CRM tools.
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Managed workflow by prioritizing service requests, tracking job status, and coordinating with technicians in real time.
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Communicated clearly with customers regarding schedules, updates, and service expectations to maintain high customer satisfaction.
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Assisted with administrative tasks and supported team operations to meet daily service goals and KPIs.
September 2022 - October 2023
Data Entry Analyst/Onboarding Coordinator Me&U - Helloconnect Inc
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Performed accurate and timely data entry and validation for customer onboarding systems.
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Maintained and updated client records, ensuring data completeness and consistency across platforms.
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Conducted quality checks to minimize errors and prevent service delays.
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Coordinated with internal teams to resolve data discrepancies and process changes.
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Managed multiple onboarding timelines while meeting strict deadlines in a fast-paced environment.
December 2021-September 2022)
Sales | Customer Service Associate Helloconnect Inc
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Handled inbound and outbound customer communications while maintaining professionalism and empathy.
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Resolved concerns efficiently and escalated issues appropriately to ensure customer satisfaction.
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Documented interactions accurately and followed structured processes.
March 2021- December 2021
Outbound Sales Associate Foundever Palawan
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Handled high-volume customer inquiries through calls, chats, and emails, providing timely and professional support.
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Assisted customers with product information, order processing, and troubleshooting, ensuring positive experiences.
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Maintained accurate records of all interactions to ensure data consistency and support business reporting.
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Collaborated with internal teams to resolve escalated issues and improve overall customer satisfaction.
January 2020-August 2020
Technical Support
Qualfon
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Provided technical support and guidance to clients, addressing software, hardware, and system-related concerns.
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Assisted customers in troubleshooting, setup, and usage of products, ensuring clear and patient communication.
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Documented technical issues and solutions for internal knowledge bases, improving team efficiency.
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Coordinated with cross-functional teams to escalate and resolve complex technical problems effectively.
WORKS
Last 2019-2020 I also worked as Art & Digital Committee at
United Architects of the Philippines Student
Auxiliary - Palawan Chapter. I was assigned in creating visual communication such as adverts, branding, publicity materials for the website or main page of the organization.
Other Commissioned Works
am also an artist. I do digital and traditional art but my art style focused on ink - specifically on pointillism.
GALLERY
SKILLS &
EXPERTISE
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Scheduling & Coordination: Efficiently manage calendars, appointments, and workforce planning.
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Stakeholder Communication: Build strong relationships with clients and internal teams through clear, professional communication.
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Problem-Solving Under Pressure: Resolve challenges quickly while maintaining accuracy and composure.
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Data Entry & Record Accuracy: Handle high-volume data with precision and attention to detail.
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Remote Collaboration & Admin Support: Effectively contribute to teams in remote settings and support administrative tasks.
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Customer Service Excellence: Deliver professional, empathetic, and solution-focused customer support.
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Process Improvement & Documentation: Identify inefficiencies and create documentation to streamline operations.
TOOLS & SOFTWARE
Address
144 F VALENCIA STREET, BARANGAY MASIPAG, PUERTO PRINCESA CITY, PALAWAN 5300 PHILIPPINES
Contact
+6391671686367
